Anything else – UK legal issues BriefBase can help summarise

Consumer Rights

UK-wide · England & Wales law

AI legal guide

Bought something that wasn’t as described, faulty, or never arrived? BriefBase helps you work out your rights under UK consumer law, whether you’re dealing with a retailer, tradesperson, or online platform. Our AI guide translates your story into clear legal facts a solicitor can use straight away.

Tell us what happened; when you purchased, what went wrong, and how the seller responded. BriefBase identifies the likely breaches of the Consumer Rights Act, refund entitlements, and next steps for escalation, all explained in plain English.

Suitable for

Faulty or damaged goods

Refunds, returns, or replacements

Services not performed properly

Online shopping or subscription issues

How it works

Guided questions about your purchase or contract

Checks for receipts, messages, and proof

Produces a solicitor-ready summary (PDF)

What to prepare

Key dates & timeline

Names & organisations

Emails, letters, messages

What you get

Objective case summary

Risks & options (solicitor-facing)

Optional referral to local firms

How BriefBase helps

BriefBase is an AI legal guide for the UK. It doesn’t give legal advice, it helps you make sense of your situation and produce a structured brief a solicitor can use immediately. Our guidance layers translate everyday language into the facts a lawyer needs: who, what, when, where, impact, and evidence.

Detail matters. The richer your description, the sharper our prompts and the clearer your brief. If we believe you don’t need a solicitor, we’ll say so and point you to reputable resources. We’re GDPR-compliant, insured, trademarked and a registered UK company.

BriefBase turns complex stories into clear legal briefs

What to include

Facts & dates

When things happened

Who said/did what

Any deadlines or notices

People & bodies

Names & roles

Employers/landlords/authorities

Witnesses, recruiters, etc.

Documents & proof

Emails, letters, messages

Photos, contracts, policies

Medical/financial records

Impact & outcome

What changed for you

What you want to achieve

Any urgent concerns

From plain-English chat to a solicitor-ready brief

You’ll leave with a concise, solicitor-facing PDF: a summary of issue, timeline, legal context, options/risks, evidence list and suggested next steps, plus our standard disclaimer. Save it, email it, whatever works best for you.

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Consumer Rights

Tell us what happened; when you purchased, what went wrong, and how the seller responded. BriefBase identifies the likely breaches of the Consumer Rights Act, refund entitlements, and next steps for escalation, all explained in plain English.

Detail matters. The richer your description, the sharper our prompts and the clearer your brief. If we believe you don’t need a solicitor, we’ll say so and point you to reputable resources. We’re GDPR-compliant, insured, trademarked and a registered UK company.

You’ll leave with a concise, solicitor-facing PDF: a summary of issue, timeline, legal context, options/risks, evidence list and suggested next steps, plus our standard disclaimer. Save it, email it, whatever works best for you.

BriefBase

BriefBase®

Bringing clarity to legality. Because the law shouldn't feel like a second language.

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